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Complete Idiot's Guide to Knowledge Management

Descriere: A knowledge strategist at Buckman Labs explains how to successfully implementand utilize knowledge management in any size company, large or small.


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Autori: Melissie Clemmons Rumizen | Editura: Penguin Putnam | Anul aparitiei: 2001 | ISBN: 9780028641775 | Numar de pagini: 315 | Categorie: Business  

  

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In a fascinating and insightful examination of the phenomenon of brand equity, Aaker provides a clear and well-defined structure of the relationship between a brand and its symbol and slogan, as well as each of the five underlying assets, which will clarify for managers exactly how brand equity does contribute value. The most important assets of any business are intangible: its company name, brands, symbols, and slogans, and their underlying associations, perceived quality, name awareness, customer base, and proprietary resources such as patents, trademarks, and channel relationships. These assets, which comprise brand equity, are a primary source of competitive advantage and future earnings, contends David Aaker, a national authority on branding. Yet, research shows that managers cannot identify with confidence their brand associations, levels of consumer awareness, or degree of customer loyalty. Moreover in the last decade, managers desperate for short-term financial results have often unwittingly damaged their brands through price promotions and unwise brand extensions, causing irreversible deterioration of the value of the brand name. Although several companies, such as Canada ...

  
  
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