General, Organic, and Biological Chemistry: Structures of Life with Study Guide

MacMillan/McGraw-Hill (Manufactured by)

Communities, Student Practice and Activity Workbook

Opportunities to practice for mastery of core skills.

Susan M. Sanderson

Introduction to Help Desk Concepts and Skills [With CDROM]

@lt;p@gt;Essential IT Skills for On-the-Job Success@lt;/p@gt;@lt;p@gt;Mike Meyers, one of the premier computer and network skills trainers, has developed a learning system designed to teach key IT principles in an easy-to-understand style that will prepare you for an IT career. His proven ability to explain concepts in a clear, direct way makes these books interesting, motivational, and fun.@lt;/p@gt;@lt;p@gt;Inside this book, you will learn to: @lt;/p@gt;@lt;ul@gt;@lt;li@gt;Identify the components of a successful help desk @lt;li@gt;Understand the six steps required to process a call @lt;li@gt;Accurately document calls @lt;li@gt;Determine the root cause of a problem and evaluate possible solutions @lt;li@gt;Understand how computer telephony integration (CTI) functions @lt;li@gt;Use performance management methods @lt;li@gt;Integrate asset management and security policies with technical support @lt;li@gt;Learn effective communication skills to deal with a variety of situations and users @lt;/ul@gt;@lt;p@gt;CD-ROM features: @lt;/p@gt;@lt;ul@gt;@lt;li@gt;Learning edition of HelpSTAR software for hands-on experience with Help Desk best practices @lt;li@gt;Audio recordings of sample ...

Brown, Bursten, Lemay

Chemistry: The Central Science [With Access Code]

Expert authors, scientific accuracy, and clarity from eleven editions of experience have made "Chemistry: The Central Science "the most trusted book available. The authors continue to find new ways to help you understand general chemistry-not only inside the text but with MasteringChemistry(R), the most advanced online tutorial and assessment program available. Used by over a million science students, the Mastering platform is the most effective and widely used online tutorial, homework, and assessment system for the sciences. Pearson eText gives students access to the text whenever and wherever they can access the Internet. The eText pages look exactly like the printed text, and include powerful interactive and customization functions. Package contains: Brown et al., Chemistry: The Central Science, Eleventh EditionMasteringChemistry(R) with Pearson eText Student Access Kit